FAQ - Frequently Asked Questions
Is beard balm suitable for all beard lengths?
Yes, beard balm is generally suitable for all beard lengths. However, the amount used may vary based on the length. Shorter beards may require less balm to avoid overapplication, while longer beards benefit from the balm's shaping and moisturizing properties.
Are beard growth serums safe for daily use?
Most beard growth serums are designed for daily use and are safe when used according to the product instructions. It's essential to follow the recommended dosage to prevent potential skin irritation.
How often should I wash my beard with beard wash?
The frequency of washing with beard wash depends on personal preference and lifestyle. As a general guideline, washing two to three times a week is often sufficient to maintain a clean and healthy beard. However, individuals with very active lifestyles or exposure to environmental factors may choose to wash more frequently.
How long before I see results with a beard growth serum?
Results from beard growth serums vary among individuals. While some users may notice improvements in a few weeks, it often takes a few months of consistent use to see significant growth and thickness. Patience and regular application are key to achieving the desired results.
What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it.
Do you ship worldwide?
Yes, absolutely. We deliver worldwide.
Where do you ship your product from?
Our offices are located in Brussels, Belgium. Our international warehouse is located in China.
Do you provide tracking information?
Yes, wait 3 days after your order and ask us via email at info@kingscave.be.
Some items are missing from my order, what's happening?
Our products are shipped separately based on your order. If, for example, your order contains items from two different warehouses, there will be two deliveries. The rest of the order will likely arrive shortly.
I received a damaged item. What can I do?
We're sorry to hear that. Simply send us an image of the damaged item to info@kingscave.be, and we'll send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Brussels, Belgium.
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs. You can, however, track your order and see where it is at any time. If you still feel you need help in tracking your package or want to inquire about it, please contact us by email at info@kingscave.be.
Do you have a refund policy?
We do our best to resolve any issues our customers might encounter with their online items. If you still wish to receive a refund on your order, we can, of course, process the payment, provided the claim is made within 30 days of the order date, and the concerned product(s) are not on sale. For more information, please read further on our refund policy.